Policy - Olive & Pearls

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Care instructions

Our collars are virtually indestructible, but keep in mind that excessive pressure on the pearls themselves, may cause the beads to crack. Be sure to keep other furry friends from chewing on your new collar.

Our collars can be wiped down with a damp, soft cloth to remove excess dirt or grime. You can also “dip and swish” the collar in a mild detergent and warm water. Then be sure to dry with a soft cloth.

Our collars are protected with a clear acrylic top coat for added protection, but lots of “ruff” play may lead to scratching and eventual dulling of your pearls.

Topical flea medications may effect your collar’s appearance. Remove your collar before applying!

Custom and personalized orders

We LOVE custom collar requests! Please contact us with any questions and to see what additional colors and styles may be available!

Additionally, if you would like a larger or smaller size than what you see listed, we would be more than happy to help! Just contact the shop and let us know!

Sizing details

Martingale and “O” Ring Collars:
To ensure the proper fit for your collar measure the widest part of your pet’s head. Take a tape measure and wrap it around the circumference of their head. Usually right where the ears set is the widest part . Be sure to hold the measuring tape SNUG. A tailor’s tape is best, but string can be used and then measured against a ruler.

🌟If you have a breed that has a sizably larger neck than head, measure the midsection of the neck.

Clasp Collars:
Measure the inside circumference of your pet's current collar. Make sure the collar is closed or snapped first. Do not measure end to end. If their collar has a buckle, buckle first, then measure the inside circumference.

Which Closure Style collar should I choose?

The Martingale style is a good option for those who may want to attach a leash to their collar. There are several inches of chain that allow for a slight lengthening and shortening of the collar. Those with extra large pets often choose the "Martingale" style. Martingale style collars slip on over the head.

The Clasp style collars are great for those who want a true "necklace" look. The clasp style can also be used with a leash, but you will want to make sure that the leash is attached to the circle ring and not the clasp. Super eager pets and strong pullers are better suited to wear an additional harness to attach to the leash.

Are your collars strong and durable?

Yes! And Yes! 💪💪💪
Our collars are strung on galvanized steel cable and secured with large, aluminum crimping loops. The more typical use of this type of wire would include being used to hang garage doors and on winches! Not to mention the wire is 300 lb test and coated with a smooth vinyl covering, so there are no sharp edges or points!

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